Privacy Policy

Top End Drone Services

Last updated 18 September 2026

About this policy

Goodstone Enterprise Pty Ltd ABN 69 621 511 439, operating as Top End Drone Services, respects the privacy of the people and organisations we work with. This policy explains how TEDS collects, holds, uses and discloses personal information through its website, enquiries, business activities and drone operations.

TEDS follows the Privacy Act 1988 and the Australian Privacy Principles where they apply. We may also follow contractual or other legal privacy obligations that apply to a project.

Personal information we may collect

Depending on how you deal with TEDS, we may collect:

• identity and contact details, such as your name, job title, organisation, email address, telephone number and address
• enquiry, quotation and transaction information, including requested services, project requirements, invoices and payment records
• project and site information, including addresses, access instructions, authorised contacts, operational requirements and safety information
• communications and records of dealings with us, including emails, telephone notes, feedback and complaints
• photographs, video, audio, thermal data or other imagery captured during drone or ground operations, which may sometimes include identifiable people, vehicles, premises or activities
• website and technical information, such as IP address, device and browser information, pages viewed, referring site and cookie data
• information needed to meet legal, safety, insurance, incident reporting or regulatory requirements

We do not intentionally collect sensitive information unless it is reasonably necessary for our work and we have consent or another lawful basis to collect it.

How we collect information

We may collect personal information:

• directly from you through our website, email, telephone, meetings, forms, contracts or site visits
• from a client, contractor, referral partner, landholder, site controller or other person connected with a project
• from public records or publicly available sources where this is appropriate
• automatically through website hosting, security, analytics or cookie technologies
• through cameras, sensors and aircraft used to perform an authorised operation

Where practical, we collect personal information directly from the person concerned. If you do not provide information requested for an enquiry or project, we may be unable to respond, prepare an accurate quote or safely provide the requested service.

Why we use personal information

TEDS may collect, hold, use and disclose personal information to:

• respond to enquiries and prepare quotations
• assess, plan and safely deliver drone, imaging, inspection, cleaning, security support or hire services
• communicate with clients, suppliers, contractors, landholders and site personnel
• produce and deliver agreed photographs, video, inspection material, operational records or other project outputs
• manage accounts, billing, insurance, complaints and business administration
• comply with aviation, workplace safety, law enforcement, court, insurance and other legal or regulatory requirements
• protect people, aircraft, equipment, property and information
• operate, secure and improve our website and services
• send marketing communications where we have consent or are otherwise permitted by law

Drone imagery and operational recordings

TEDS seeks to capture only the imagery and data reasonably required for an authorised operation. Where practical and legally required, notice may be provided through the client, site management, signage, direct communication or another suitable method before identifiable people are recorded.

Project imagery may be provided to the client that commissioned the work and to authorised project participants. A client may have its own privacy responsibilities for the collection and later use of that material. TEDS does not use identifiable project imagery for unrelated advertising or portfolio purposes without permission or another lawful basis.

Cookies and website analytics

Our website and its service providers may use cookies or similar technologies to operate the site, protect it from misuse, remember preferences and understand website use. Some cookies are necessary for website functions. If optional analytics or advertising cookies are enabled, available website controls may allow you to accept or reject them. You can also manage cookies through your browser, although blocking necessary cookies may affect website operation.

Who may receive personal information

We may disclose personal information where reasonably necessary to:

• TEDS personnel and authorised contractors
• the client that commissioned the work and authorised project participants
• technology, website hosting, cloud storage, communications, accounting and professional service providers
• equipment suppliers, aviation specialists, site controllers and operational partners involved in the work
• insurers, legal advisers, auditors and other professional advisers
• CASA, police, emergency services, courts, government agencies or regulators where required or authorised by law
• a purchaser or adviser involved in a proposed sale or restructure of the business, subject to appropriate confidentiality controls

We do not sell personal information. We require service providers and contractors to handle information only for authorised purposes and with appropriate safeguards where reasonably practicable.

Overseas processing and disclosure

Some technology and cloud service providers used by TEDS may store or process information outside Australia. Provider locations may change. Contact TEDS for current information about likely overseas recipient countries. Where Australian privacy law applies, TEDS takes reasonable steps before disclosing personal information overseas.

Security and retention

TEDS uses reasonable physical, technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.

We retain personal information only for as long as reasonably needed for the purpose for which it was collected, to meet contractual requirements, or to comply with legal, insurance, tax and recordkeeping obligations. When information is no longer required, we take reasonable steps to delete it securely or de-identify it, subject to lawful backup and archival processes.

Marketing communications

TEDS may send electronic marketing only where consent has been given or the communication is otherwise permitted by law. Marketing messages will identify TEDS and provide a clear way to unsubscribe. We will process unsubscribe requests within the period required by law. Service and project communications may still be sent when they are needed to manage an enquiry, booking or contract.

Access and correction

You may ask for access to personal information TEDS holds about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. Contact us using the details below. We may need to verify your identity. If an exception permits us to refuse a request, we will explain the reason where the law requires us to do so.

Privacy questions and complaints

Please send privacy questions, access or correction requests, and complaints to:

Privacy Contact  |  Top End Drone Services  |  Email admin@topenddroneservices.com.au  |  Phone 0494 687 264  |  Business location Darwin NT 0820, Australia

Please describe the issue and include enough information for us to investigate. We will acknowledge the complaint and aim to respond within a reasonable time, normally within 30 days. If the Privacy Act applies and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

External websites

Our website may link to websites operated by others. TEDS is not responsible for their privacy practices. Review the privacy policy of any third party site before providing personal information.

Changes to this policy

TEDS may update this policy when its practices, services or legal obligations change. The current version will be published on the website with its effective date.